Privacy & Cookie Policy

Effective Date: 5/5/25

This Privacy & Cookie Policy explains how The Menopause OT (“we,” “our,” or “us”) collects, uses, and protects your personal information when you visit our website, contact us, or sign up for services or communications.

1. Information We Collect

When you interact with our website or services, we may collect:

• Your name
• Your email address
• Appointment details (date, time, service type)
• Any additional information you choose to provide through forms or messages

If you sign up for our newsletter, free guide, or other downloadable resources, your name and email address will be collected for that purpose.

2. How We Use Your Information

We use your information to:

• Respond to your inquiries
• Manage and schedule coaching appointments
• Deliver requested resources (such as guides or newsletters)
• Send relevant updates, educational content, or promotions related to our services

We do not sell, trade, or rent your personal information to third parties.

You may unsubscribe from any email communications at any time using the link provided in the email.

3. Email Marketing (ConvertKit)

We use ConvertKit as our email marketing and subscriber management platform. When you provide your email address through a form on our website, your information is stored and processed through ConvertKit in accordance with their Privacy Policy.

ConvertKit may use cookies, tracking pixels, or similar technologies to help analyze email performance, such as open rates and link clicks.

4. Booking and Payments (Square Appointments)

Appointments are booked through Square Appointments, a third-party platform. Square may collect additional personal and payment information in order to process your booking and payment.

We do not store or have access to your payment details. Your use of Square is governed by their own privacy and security policies.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to support website functionality, enhance user experience, and collect general website usage data.

Cookies are small data files stored on your device when you visit a website. These may include:

• Essential cookies required for the website to function properly
• Performance and analytics cookies that help us understand how visitors use our website
• Cookies associated with embedded forms, scheduling tools, or email sign-up services (such as ConvertKit and Square)

These cookies do not collect sensitive personal or medical information.

You may choose to disable or delete cookies through your browser settings at any time. Please note that disabling cookies may affect the performance or functionality of certain parts of the website.

We also display a cookie notice on our website to inform visitors of our use of cookies.

6. Third-Party Services

We use trusted third-party services to operate and support our website and services. These may include:

• Website hosting and infrastructure (Webador)
• Email marketing (ConvertKit)
• Scheduling and payment services (Square)
• Basic website analytics and performance tools

These services may use cookies or collect limited, non-personal information in accordance with their own privacy policies.

7. How We Store and Protect Your Information

Your information is stored securely and is accessible only to authorized individuals or trusted service providers who require access to perform their services.

We take reasonable administrative and technical steps to protect your personal data, though no method of online transmission is 100% secure.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request corrections to inaccurate data
• Request deletion of your personal data
• Withdraw consent for communications

To exercise any of these rights, please contact us using the information below.

9. Contact Information

If you have questions about this Privacy & Cookie Policy or how your data is handled, you may contact us at:

The Menopause OT
Email: themenoot@gmail.com